Invitation problems

Troubleshooting · Audience: tenant-admin · Permissions: users.invite, role.admin

The invitee never received the email, or the invite link doesn't work.

What this does

Covers the real reasons an invitation doesn't reach or work for the invitee.

Who can do this

Tenant admins/owners managing the invitation.

What happens next

Check the invitee's spam/junk folder first. If the email genuinely wasn't sent, resend the invitation from Settings > Users. If the link itself doesn't work, it has likely expired — resending issues a fresh one.

Troubleshooting

• Resending doesn't help — confirm your workspace's outbound email configuration under Settings > Communication — a misconfiguration there affects every outbound email, not just invitations.