Can't clock in

The button is missing, greyed out, or does nothing — what to check.

Clock-in fails for a handful of predictable reasons. Walk through them in order.

1. Check your schedule — if you're not scheduled to work now, clock-in may be unavailable. Confirm your schedule with your admin.

2. Check your location — with geofencing on, you must be inside an approved location; move closer or turn on GPS.

3. Check the app — refresh the page and sign in again; confirm the Clock In button appears in the top bar.

4. Check your account — a deactivated or pending account can't clock in; confirm your Active status with your admin.

5. Check for an open record — if you're already clocked in (or auto clocked out), the button shows Clock Out / a correction is needed.

6. Still stuck? Submit an attendance exception (see How attendance exceptions and corrections work) and tell your admin.