Desktop Agent Offline

The agent shows Offline — restore the connection.

The agent needs internet to report. Offline usually means a connectivity or enrollment problem.

Follow these steps:

1. Check your internet — the agent goes offline during outages or on VPNs that block it.

2. Check the tray icon — confirm it really reads Offline, not Paused (see What each Desktop Agent status means).

3. Restart the agent — quit and relaunch from the tray.

4. Check firewall/VPN rules — allow the agent's outbound connection to Staffintra.

5. Verify enrollment — an unenrolled device can't report; re-enroll it with the code from Work > Devices.

6. macOS only — re-check privacy permissions, which can reset on updates (see macOS permissions for the Desktop Agent, explained).

7. If it still stays offline, uninstall and reinstall the agent.