What each Desktop Agent status means

A quick lookup for the status shown next to the agent.

The tray icon reflects the agent's health. Here's what each state means and what to do.

Follow these steps:

1. Connected / online — the agent is reporting normally. Nothing to do.

2. Offline — the agent can't reach Staffintra. Check your internet, then see Desktop Agent Offline.

3. Paused — tracking is intentionally stopped. Resume from the tray to continue.

4. Idle detection active — the agent sees you're away and is not counting activity.

5. Permission blocked — macOS/iOS is withholding access. Grant the permissions (see macOS permissions for the Desktop Agent, explained).

6. Enrollment required — the device hasn't been enrolled. Enter the enrollment code from Work > Devices.