Staffintra | Help Desk

How to manage billing

Update plan, payment method, and invoices — and resolve payment issues.

Alan Baker
Written by Alan Baker
September 14, 2026

Update plan, payment method, and invoices — and resolve payment issues.

Most billing tasks are self-service from Settings > Billing.

Follow these steps:

  1. Open Settings > Billing.

  2. To change your plan, click Manage Subscription (or the plan card) and choose the new plan.

  3. Complete checkout — pay via Stripe, confirming the billing cycle (monthly/annual).

  4. To update payment details, edit the card/payment method and save.

  5. To view invoices, open the invoice list and download copies.

  6. To resolve a past-due balance, pay the outstanding amount before the grace period ends to avoid suspension.

  7. Monitor add-ons — add or remove them from the same screen; access continues until the billing period ends and data is retained 30 days after cancellation.

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