Permission problems

A person can see something they shouldn't, or can't do something they should.

Permission problems are almost always a role or department access mismatch. Reset from the top layers down.

Follow these steps:

1. Confirm the role — open the user in Settings > Users and check the assigned role is intentional.

2. Compare with the hierarchy — higher roles inherit more; a Staff user can't approve, an Admin can't demote the Owner (see How roles and permissions work in Staffintra).

3. Check department access — a department toggle can hide an app even for an admin.

4. Check scope — some permissions are scoped self/team/all; confirm the person's scope covers what they need (Settings > Access Control).

5. Check impersonation/platform actions — platform admins acting on a tenant retain platform powers; make sure they weren't left signed in.

6. Apply and test — after changes, have the person sign out and back in and retry.