Why can't I see this feature?

The three reasons a feature is hidden, and how to find out which one applies.

If something is locked or missing, it's almost always one of three things: your role, your department's app access, or your workspace's subscription. Here's how to check.

Follow these steps:

1. Check your role — open your Profile → Job tab and confirm your role. Staff see fewer items than Admins/Owners.

2. Check department access — if the app is department-gated, ask your admin to confirm your department can use it (Departments → select department → toggles).

3. Check the subscription — if the app isn't subscribed workspace-wide, it's locked for everyone. Your admin can enable it from the Application Center (Apps).

4. Check for a pending action — some items appear only after onboarding or billing requirements are met.

5. If it's an AI feature, confirm the assistant has a document uploaded — empty knowledge bases return "no information."

Still stuck? Ask your admin with the exact feature name; see also App shows installed but someone can't use it and Permission problems.