Applications not showing in My Productivity

You used an app, but it's missing from your activity list.

The agent only records apps with permission and while running. If an app is missing, check both.

Follow these steps:

1. Check the agent is running during the app use — apps used while the agent is off/paused don't record.

2. Check app permissions — on macOS, the agent needs Screen/Accessibility permission to see apps (see macOS permissions for the Desktop Agent, explained).

3. Check the device — confirm you worked on an enrolled device (see Managing your tracking devices).

4. Check idle state — time during detected idle isn't counted as active work.

5. Check classification — some apps record but classify as non-work; filter by "all" to verify.

6. Test — use the app with the agent running, then refresh My Productivity.