Applications not showing in My Productivity

Troubleshooting · Audience: everyone

Why the Applications count in Distribution can read 0 even when Websites has real data.

What this does

Covers the real, verified causes of this specific pattern — Applications empty while Websites has data.

Who can do this

The employee can check the device-level causes; an administrator needs to check the workspace-level ones.

What happens next

The most common real causes, in order:

1. Screen Recording permission isn't granted on macOS — see "macOS permissions explained."

2. You aren't currently, or weren't during the period you're viewing, clocked in — application tracking only runs while clocked in.

3. An administrator has turned off application collection specifically for your workspace in Settings > Activity & Privacy, while leaving website collection on.

4. The Desktop Agent itself is Offline or not installed on the device you were using.

Important notes

• This is never fixed by "moving" website data into the Applications list, or the reverse — the two categories are intentionally kept separate because they come from different, real sources.

Troubleshooting

• Everyone in the workspace has 0 Applications, not just you — ask an administrator to check Settings > Activity & Privacy.

• You checked all 4 causes above and it's still 0 for just you — escalate to an administrator with your device name and the period you're checking.