Browser extension not tracking

The extension is installed but nothing shows up in My Productivity.

The extension needs three things to work: it must be installed, signed in, and active in the browser you're using.

Follow these steps:

1. Check it's installed — confirm the extension is present in the browser you work in.

2. Check it's pinned and active — click the icon; ensure it shows a signed-in state.

3. Sign in — re-authenticate with StaffIntra if it lost its session.

4. Check the URL — the extension captures the active tab; private/incognito windows may not be tracked.

5. Check classification — if the site IS tracked but labeled non-work, it's a classification issue (see Websites not showing in My Productivity).

6. Reinstall — remove and re-add the extension, sign in, and test on a fresh tab.